Privacy policy

Last updated: May 19, 2026

This Privacy Policy describes how SAFAAI.IN collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use any of our services.

SAFAAI.IN operates this online store to provide customers with cleaning products for home, office, kitchen, bathroom, drain, sink, and other cleaning needs. Our website is powered by Shopify, which helps us manage our online store and provide a secure shopping experience.

By accessing or using our website, you agree that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information when you use our website or services:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment details
  • Order details
  • Products viewed, added to cart, or purchased
  • Customer support messages
  • Device information
  • IP address
  • Browser and usage information

We only collect information that is necessary to provide our services, process orders, improve customer experience, and comply with legal requirements.

How We Collect Your Information

We may collect your personal information in the following ways:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically when you browse our website through cookies and similar technologies
  • From service providers such as Shopify, payment gateways, logistics partners, and marketing tools
  • From third-party platforms when required to complete your order or improve our services

How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing and Delivery

We use your information to process your order, confirm payment, arrange shipping, provide delivery updates, handle returns, replacements, refunds, and offer customer support.

Customer Support

We use your contact details and communication history to respond to your questions, complaints, return requests, refund requests, or product-related queries.

Marketing and Promotions

We may use your email address, phone number, or browsing behavior to send promotional offers, product updates, discounts, and advertisements. You may opt out of promotional communication at any time.

Website Improvement

We may use browsing and usage information to improve our website, product selection, user experience, advertising, and overall service quality.

Security and Fraud Prevention

We may use your information to detect, prevent, and take action against fraud, unauthorized transactions, abuse, illegal activity, or security risks.

Legal Compliance

We may use or disclose your information when required by applicable laws, legal processes, government authorities, or to protect our legal rights.

How We Share Your Personal Information

We may share your personal information with trusted third parties only when necessary, including:

  • Shopify, which hosts and powers our online store
  • Payment gateway providers
  • Shipping and courier partners
  • Customer support tools
  • Marketing and advertising partners
  • IT and website service providers
  • Legal or government authorities when required by law

We do not sell your personal information for unauthorized purposes.

Relationship with Shopify

Our online store is powered by Shopify. Shopify may collect and process your personal information to provide website hosting, checkout, payment processing, analytics, security, fraud prevention, and other services related to our store.

Information you provide on our website may be processed by Shopify and its service providers. You can learn more about Shopify’s privacy practices by visiting Shopify’s Consumer Privacy Policy.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Keep items in your cart
  • Understand website traffic
  • Improve user experience
  • Show relevant advertisements
  • Analyze website performance

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites, apps, or platforms. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before sharing personal information with them.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If a parent or guardian believes that a child has provided us with personal information, they may contact us and request deletion.

Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or storage system is completely secure. We recommend that you do not share sensitive information through unsecured channels.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our policies

When your information is no longer required, we may delete or anonymize it as permitted by applicable law.

Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request a copy of your personal information
  • Opt out of promotional communication
  • Withdraw consent where applicable

To exercise these rights, you can contact us using the details provided below.

Marketing Communication

We may send you promotional emails, SMS, WhatsApp messages, or other marketing communication if permitted by law.

You can opt out of promotional emails by using the unsubscribe option in our emails or by contacting us directly. Even if you opt out of marketing messages, we may still send you important order-related or service-related communication.

International Data Transfers

Your personal information may be processed or stored outside your state, region, or country by Shopify, payment providers, logistics partners, or other service providers.

Where required, we rely on appropriate legal safeguards for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.

Any updated version will be posted on this page with the revised “Last updated” date.

Contact Us

For any questions about this Privacy Policy, your personal information, or your privacy rights, you can contact us at:

SAFAAI.IN
Email: support@safaai.in
Address: Shop No. 06, Mahaveer Colony, Jaliya Road, Kathat Builders, Beawar, Rajasthan, 305901, India