Terms of service
Overview
Welcome to SAFAAI.IN.
The terms “we”, “us”, and “our” refer to SAFAAI.IN. We operate this website and online store to provide customers with cleaning products for home, office, kitchen, bathroom, sink, drain, and other cleaning needs.
Our website is powered by Shopify, which helps us provide a secure and smooth shopping experience.
By visiting our website, using our services, or purchasing products from us, you agree to follow these Terms of Service along with our Privacy Policy and other policies mentioned on our website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use our website or services.
Section 1 — Eligibility and Account
By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence.
When placing an order or creating an account, you may be required to provide your name, email address, phone number, billing address, shipping address, and payment information.
You agree that all information provided by you is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account details, password, and login credentials. You are also responsible for all activities that occur under your account.
You may not sell, transfer, assign, or share your account with any other person.
Section 2 — Our Products
We make every effort to display our products, descriptions, images, pricing, and other details as accurately as possible.
However, actual product packaging, color, size, appearance, or label design may slightly vary due to lighting, screen settings, photography, stock updates, or packaging changes.
We do not guarantee that the product appearance on your screen will exactly match the actual product.
All product descriptions, prices, offers, and availability are subject to change at any time without prior notice.
We reserve the right to discontinue, modify, or limit the quantity of any product at our sole discretion.
Section 3 — Orders
When you place an order on SAFAAI.IN, you are making an offer to purchase the selected product.
We reserve the right to accept, reject, cancel, or limit any order for any reason, including but not limited to product unavailability, payment issues, incorrect pricing, suspected fraud, or delivery restrictions.
Your order is confirmed only after we accept it and process the payment or order request.
Please review your order details carefully before placing the order. Once an order is processed or shipped, cancellation may not be possible.
If we cancel or modify your order, we may contact you using the email address, phone number, or billing/shipping details provided at the time of order.
Your purchases are subject to our Return and Refund Policy.
Products purchased from our website are intended for personal or household use and not for unauthorized resale, export, or commercial redistribution.
Section 4 — Pricing and Billing
All prices listed on our website are subject to change without notice.
The final price charged will be the price displayed at the time of order confirmation.
Unless clearly mentioned, product prices may not include shipping charges, taxes, handling charges, or other applicable fees.
We may offer discounts, coupon codes, or promotional offers from time to time. Such offers may have separate terms and conditions.
You agree to provide accurate and complete billing, payment, and account information for all purchases made on our website.
You confirm that you are authorized to use the payment method provided by you and that the payment information is true and valid.
Section 5 — Shipping and Delivery
We try our best to deliver orders within the estimated delivery time. However, delivery timelines are estimates only and are not guaranteed.
We are not responsible for delays caused by courier partners, weather conditions, natural disasters, strikes, government restrictions, incorrect customer details, customs, or any event beyond our control.
Once the order is handed over to the courier partner, the risk of delay, damage, or loss during transit may be subject to the courier partner’s process and our shipping policy.
Customers are responsible for providing complete and accurate shipping details.
Section 6 — Returns, Refunds, and Replacements
Returns, refunds, replacements, and cancellations are handled according to our Return and Refund Policy.
We may offer replacement or refund in cases such as damaged product, wrong product, missing item, leakage, or defective product, subject to verification.
Opened, used, or damaged products may not be eligible for return unless the issue is due to a defect, damage during delivery, or wrong product delivery.
For return or refund related help, please contact us at:
Section 7 — Intellectual Property
All content available on SAFAAI.IN, including but not limited to brand name, logo, text, product images, graphics, videos, product descriptions, reviews, website design, layout, and other materials, is owned by or licensed to SAFAAI.IN.
You may use our website only for personal and non-commercial purposes.
You may not copy, reproduce, distribute, modify, publish, display, sell, or use any content from our website without our prior written permission.
The name SAFAAI.IN, its logo, product names, slogans, and designs are trademarks or brand assets of SAFAAI.IN and may not be used without permission.
Shopify’s name, logo, products, and services are trademarks of Shopify. Other third-party names, logos, or trademarks belong to their respective owners.
Section 8 — Optional Third-Party Tools
We may provide access to tools, apps, plugins, or services offered by third parties.
Such third-party tools are provided “as is” and “as available” without any warranties or guarantees from our side.
We are not responsible for any issue, damage, loss, or claim arising from your use of third-party tools or services.
You should review the terms and privacy policies of such third-party providers before using them.
Section 9 — Third-Party Links
Our website may contain links to third-party websites, platforms, apps, or services.
We are not responsible for the content, accuracy, privacy practices, security, or policies of third-party websites.
If you visit or purchase from a third-party website, you do so at your own risk.
Any complaints, claims, or questions regarding third-party products or services should be directed to the relevant third party.
Section 10 — Relationship with Shopify
SAFAAI.IN is powered by Shopify, which enables us to operate our online store.
However, all purchases made on our website are directly between you and SAFAAI.IN.
Shopify is not responsible for any product, order, delivery, refund, damage, injury, claim, or dispute related to purchases made from SAFAAI.IN.
By using our website, you release Shopify and its affiliates from any claims or liabilities related to your transactions with SAFAAI.IN.
Section 11 — Privacy Policy
Your personal information is collected, used, stored, and processed according to our Privacy Policy.
By using our website, you confirm that you have read and understood our Privacy Policy.
Because our website is powered by Shopify, some personal information may also be collected and processed by Shopify to provide store, checkout, payment, analytics, and security services.
You can review our Privacy Policy on our website for more details.
Section 12 — Feedback, Reviews, and User Content
If you submit any review, feedback, suggestion, idea, image, video, or other content to us, you allow us to use, reproduce, publish, edit, display, and share that content for business, marketing, promotional, and service improvement purposes.
You confirm that your feedback or content does not violate any third-party rights, copyright, trademark, privacy rights, or applicable laws.
We may remove, edit, or reject any content that we find inappropriate, misleading, offensive, unlawful, or harmful.
You are solely responsible for any feedback or content submitted by you.
Section 13 — Errors, Inaccuracies, and Omissions
Sometimes, our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, offers, availability, shipping charges, delivery timelines, or other information.
We reserve the right to correct such errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been placed.
Section 14 — Prohibited Uses
You agree not to use our website or services for any unlawful or prohibited purpose.
You must not:
Violate any law or regulation
Misuse our website or services
Provide false or misleading information
Infringe our intellectual property rights or the rights of others
Upload or transmit viruses, malware, or harmful code
Attempt to hack, damage, overload, or disrupt our website
Collect personal information of other users
Send spam, phishing, or fraudulent messages
Impersonate any person, company, or entity
Use bots, scrapers, automated tools, or unauthorized software to access our website
Engage in any activity that may harm SAFAAI.IN, Shopify, our customers, or service providers
We reserve the right to suspend, restrict, or terminate your access if we believe you have violated these Terms.
Section 15 — Termination
We may terminate or suspend your access to our website or services at any time, without prior notice, if we believe you have violated these Terms or engaged in harmful, unlawful, or suspicious activity.
Even after termination, certain sections of these Terms will continue to apply, including intellectual property, limitation of liability, indemnification, privacy, governing law, and any other provisions that should reasonably survive termination.
Section 16 — Disclaimer of Warranties
Our website, services, and products are provided on an “as is” and “as available” basis.
We do not guarantee that our website will always be available, secure, error-free, uninterrupted, or free from viruses or harmful components.
We do not guarantee that any product will meet your personal expectations beyond the product description and applicable policy terms.
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Section 17 — Limitation of Liability
To the maximum extent permitted by law, SAFAAI.IN, its owners, partners, employees, affiliates, service providers, suppliers, and Shopify shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages.
This includes but is not limited to loss of profits, revenue, savings, data, business opportunity, goodwill, or any damage arising from:
Use of our website
Inability to use our website
Purchase or use of our products
Delays in delivery
Errors in website content
Third-party services
Unauthorized access or security issues
Your use of our website and products is at your own risk.
Section 18 — Indemnification
You agree to indemnify, defend, and hold harmless SAFAAI.IN, Shopify, our affiliates, owners, partners, employees, service providers, contractors, and licensors from any claims, losses, damages, liabilities, costs, or expenses arising from:
Your breach of these Terms
Your violation of any law
Your misuse of our website or services
Your violation of any third-party rights
Any false or misleading information provided by you
Section 19 — Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law.
The remaining provisions will continue to remain valid and enforceable.
Section 20 — Waiver and Entire Agreement
Failure by us to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
These Terms, along with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies posted on our website, form the complete agreement between you and SAFAAI.IN.
Section 21 — Assignment
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
We may assign, transfer, or delegate our rights and obligations under these Terms without prior notice or consent.
Section 22 — Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms, our website, services, or products shall be subject to the jurisdiction of the competent courts in Rajasthan, India, unless otherwise required by applicable law.
Section 23 — Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms at any time by posting the updated version on our website.
It is your responsibility to check this page periodically for changes.
Your continued use of our website after changes are posted means that you accept the updated Terms.
Section 24 — Contact Information
For any questions about these Terms of Service, you can contact us at:
SAFAAI.IN
Email: support@safaai.in
Website: www.safaai.in
Business Address:
Shop No. 06, Mahaveer Colony, Jaliya Road, Kathat Builders, Beawar, Rajasthan, 305901, India